Shipping policy

At DrHerbals.store, we are committed to delivering your products safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a confirmation message via email or WhatsApp (if provided).

2. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Areas: 3–6 business days

  • Remote Locations: 5–8 business days

Delivery times may vary during peak seasons, sales, or due to unforeseen circumstances (weather, courier delays, etc.).

3. Shipping Charges

  • Standard shipping charges are calculated at checkout.

  • Free shipping may be offered during promotional campaigns or on minimum order values (if applicable).

  • Shipping fees are non-refundable once the order has been dispatched.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) services across most cities in Pakistan.

Please ensure:

  • Someone is available to receive the parcel.

  • The full amount is ready at the time of delivery.

Failure to accept COD orders may result in future order restrictions.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via:

  • Email

  • SMS

  • WhatsApp (if provided)

You can track your shipment using the courier company’s tracking link.

6. Incorrect Address

Please ensure that your shipping address and contact details are accurate.

DrHerbals.store is not responsible for:

  • Delivery delays caused by incorrect or incomplete address details.

  • Failed deliveries due to unreachable phone numbers.

If a package is returned due to incorrect information, re-shipping charges may apply.

7. Damaged or Missing Items

If you receive:

  • A damaged product

  • A leaking or broken item

  • A missing item

Please contact us within 24 hours of delivery with:

  • Order number

  • Clear photos of the package and product

We will investigate and provide a resolution as soon as possible.

8. Delayed Shipments

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier operational issues

  • Weather conditions

  • High order volume

We appreciate your patience in such situations.

9. International Shipping

Currently, we ship within Pakistan only.
For bulk or international inquiries, please contact us directly.

10. Contact Us

For shipping-related inquiries, please contact:

Website: drherbals.store

If you would like, I can also generate:

  • Return & Refund Policy

  • Privacy Policy

  • Terms & Conditions

  • Disclaimer (especially important for herbal products)